Clatskanie PUD – SMS Privacy Policy & Terms of Service
SMS Privacy Policy
Information Collection
We collect and store the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history and interaction data may also be recorded for service improvement and compliance purposes. Note: SMS consent is not shared with third parties.
Use of Information
Your information is used solely to send SMS messages that you have consented to receive. We do not sell, share, or distribute your personal information to third parties. No mobile opt-in data will be shared with third parties.
Data Security
We implement security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.
Terms of Service for SMS Communications & Consent
By providing your phone number to Clatskanie People’s Utility District (PUD), you agree and acknowledge that Clatskanie PUD may send account notifications and customer care text messages to your wireless phone number for updates related to these services. No mobile opt-in or text message consent will be shared with third parties or affiliates. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates. If you have consented to receive account notifications or customer care text messages from Clatskanie PUD, you may receive text messages related to our products and services.
Examples of SMS Communications
Customer Care:
Hello Sarah, this is Clatskanie PUD. Please contact our office at (503) 728-2163 regarding your account at your earliest convenience. Thank you. Reply STOP to opt-out of SMS messaging.
Planned Power Outage Notification:
Clatskanie PUD Important Notice: A planned power outage is scheduled for (date) from (start time) to (end time) in your area for system maintenance. We appreciate your patience as we work to improve reliability. Reply STOP to opt-out of SMS messaging.
Standard Messaging Disclosures
Message and data rates may apply
- Message Frequency: SMS frequency will vary depending on the type of communication.
- Opt-Out / Opt-In: You can opt out at any time by texting STOP. Reply START to opt back in.
- Assistance: Text HELP or visit our Privacy Policy and SMS Terms & Conditions page.